How customers apply discount codes
To ensure a smooth booking and purchasing experience, it’s essential to understand how customers interact with discount codes. This guide explains the step-by-step process of how a customer applies a discount in Vev, so you can confidently answer any questions and optimize your promotions.
1. Where Customers Apply Discounts
At checkout, a “Discount Code” field appears only when at least one active code is available. Customers enter their code, and the discount applies instantly if valid.
2. Why a code may not work
- The code is expired or has reached its usage limit.
- The code was entered incorrectly.
3. Merchant Tips
- Ensure at least one active code exists for the discount field to appear.
- Test codes before promoting them.
- Monitor discount usage in your dashboard.