Repair Service Software
Why should I use repair service software?
Using repair service software is a game-changer for any repair professional. Here's why:
- Efficiency in booking and scheduling: The core benefit of repair service software lies in its ability to simplify the appointment booking process. Clients can book their appointments online directly into your calendar, respecting your set business hours and any exceptions you've made for vacations or holidays. This digital scheduling reduces the time spent on phone calls and manual booking, freeing up more time for actual repair work.
- Integrated online payments: The software's capability to handle online payments directly on the booking page is a significant advantage. It means you can easily manage financial transactions, and clients appreciate the convenience of paying for services online. This feature not only streamlines the payment process but also adds a layer of professionalism to your service.
- Flexible appointment management: Both you and your clients can cancel or modify appointments with ease. This flexibility is crucial in the repair service industry, where schedules can often change at short notice. Plus, setting advance booking requirements ensures you're never caught off guard.
- Organized dashboard overview: The online dashboard of the field service software provides a clear view of your day-to-day operations, including appointments and client information. This organization helps in better planning and resource allocation, ensuring that your business runs smoothly.
- Automated reminders: The automated email reminders for appointments are a win-win for both you and your clients. They help reduce no-shows and last-minute cancellations, ensuring a more consistent workflow and better client satisfaction.
When to use repair service management software?
Implementing repair service management software is a strategic decision that can significantly impact the efficiency and success of your business. Here are key scenarios when you should consider using this software:
- Scaling your business: As your client base grows, managing appointments, payments, and client communications manually becomes increasingly challenging. This software is ideal when you're looking to scale your operations without adding excessive administrative burdens.
- Enhancing client experience: If you're aiming to improve how clients interact with your business – from booking appointments to receiving service reminders – this is the time to integrate repair service management software. It offers a streamlined, professional client experience.
- Managing a busy schedule: For repair professionals juggling multiple appointments and clients, this software provides an organized dashboard to efficiently manage daily schedules, ensuring you don't overbook or overlook any appointments.
- Desiring a professional look: If you're looking to enhance the professional appearance of your business, customizing your booking page with your brand colors and logo using this software can make a significant difference.
- Needing better resource management: This software is crucial when you need a clear overview of your resources, be it time, staff, or inventory, to ensure efficient operation of your repair service business.
“Repair service software gave me back the joy I get from actually repairing ”
How do I choose the best service repair software?
Crucial here is that you know what to look for in repair service appointment software, here are some things that we would look out for:
- Ease of use and customization: Look for user-friendly software with customization options like branding and color schemes to match your business identity.
- Essential features: Ensure the software includes key functionalities such as appointment scheduling, online payments, client management, automated reminders, and a clear operational dashboard.
- Security and support: Prioritize software with robust security measures for data protection and reliable customer support for any issues or guidance.
- Cost-effectiveness: Consider the pricing structure to ensure it aligns with your budget and offers value for money. Ideally it has a free version, like Vev does.
Don’t get interrupted while working, let your customers book an appointment online themselves.
How to get started with repair service management software?
Here's a simplified five-step guide to getting started with the Vev repair service management software:
- Sign up for Vev: You can use Vev as your repair software for free for as long as you wish, just click the button to get started!
- Customize your profile: Add your business details, your repair services, and personalizing the appearance to match your brand.
- Configure services and schedule: Input your service offerings, pricing, and set up your availability for appointments, ensuring it reflects your actual working hours.
- Test and train: Make some test appointments, check the emails rolling in on both sides and whether the integration with your calendar works.
- Launch: Announce the new system to your clients and start using it for your business operations.
Vev is ready for you, just give it a try!
Run your repair service on auto-pilot With your new toolset
Sell
Marketing
Payments
Business
Auto pilot
Overview
No-shows
Customers
Offering
Decide what you offer at your repair site. Add descriptions for your service appointments, add an image, and best of all set your own prices.
Your day at a glance
See exactly how much your repair service makes, what your customers schedule most and even learn how they made their appointment.
Schedule again
In just a tap your customers become regulars. Get the best date and time for the next appointment. No upcoming appointment? You and your customers are reminded to schedule a service appointment again.
Sell smart
Add options, durations, variations, preparation time, cleanup time and your duration to help your customers schedule.
Your duration Vev+
Some appointments don’t require your attention the whole time, so you can help another customer.
Schedule deadline
Decide the exact cutoff time for when customers can schedule a service appointment, giving you full control over availability and scheduling.
Time suggestions
With Smart Suggestions, you can streamline your schedule by offering customers a curated selection of the best available times, making it easier for them to schedule. Alternatively, you can opt for Show All Slots, which highlights the most optimal time slots first but also allows customers to explore the full list of available options.
Coming soon, you’ll also have the option to restrict bookings to Top of the Hour times, giving you even more control over your schedule and helping you cluster appointments efficiently.
Hide items
Hide service appointments so you can only schedule them for your customers.
Sell
Offering
Decide what you offer at your repair site. Add descriptions for your service appointments, add an image, and best of all set your own prices.
Your day at a glance
See exactly how much your repair service makes, what your customers schedule most and even learn how they made their appointment.
Schedule again
In just a tap your customers become regulars. Get the best date and time for the next appointment. No upcoming appointment? You and your customers are reminded to schedule a service appointment again.
Sell smart
Add options, durations, variations, preparation time, cleanup time and your duration to help your customers schedule.
Your duration
Some appointments don’t require your attention the whole time, so you can help another customer.
Schedule deadline
Decide the exact cutoff time for when customers can schedule a service appointment, giving you full control over availability and scheduling.
Time suggestions
With Smart Suggestions, you can streamline your schedule by offering customers a curated selection of the best available times, making it easier for them to schedule. Alternatively, you can opt for Show All Slots, which highlights the most optimal time slots first but also allows customers to explore the full list of available options.
Coming soon, you’ll also have the option to restrict bookings to Top of the Hour times, giving you even more control over your schedule and helping you cluster appointments efficiently.
Hide items
Hide service appointments so you can only schedule them for your customers.
Marketing
Get reviews from customers
Effortlessly collect reviews from your customers, which will soon appear directly on your page for everyone to see.
Share your link
Add your link to your website and socials. A link in bio could boost the appointments of your repair site up to 40%.
Personalize emails
Create personalized emails for appointments to engage clients and strengthen your business.
Add Vev to your website
Add Vev to your website with two options: a popup booking button or a fully embedded booking widget for seamless customer acquisitions.
Cover your repair service
Add a cover to your header that matches your repair site. Impress your customers of your repair service even more.
Schedule with a QR-code
Make it easy for your customers to schedule service appointments by placing your QR code on flyers, business cards, stickers, posters, or any other visible spots in the repair site. With just a quick scan on their phone, they can access your services effortlessly, no extra steps needed.
Policy
Set up a clear policy that outlines your terms for bookings, cancellations, refunds, and any additional fees. Defining these guidelines helps manage customer expectations and reduces the risk of disputes.
Page description
Write a catchy slogan or description that highlights what makes your repair service special. This helps your customers share and recommend you to others.
Show your colors
Set the tone for your page by choosing colors that represent the repair site. These will create a cohesive look across your page, tools, and emails, aligning everything with your unique brand.
Social handles
Add the profiles of the repair site from Instagram, Facebook, TikTok, X, and your website to connect with customers and expand your online reach.
Payments
Get paid ahead
Have your customers pay ahead for their appointment. Only if you want to, you're the repair professional, and you are in control.
Deposits
Have your customers put down a deposit to get their appointment. This has proven to reduce no-shows.
Tap to Pay on iPhone
Accept contactless payments with only your iPhone. No extra terminals or hardware needed.
Scan to pay
Let your customers scan your QR for you to get paid. Vev will keep track of who has paid for their service appointment so your repair service administration is always up to date.
Discounts
It's easy to give your customer a discount on their service appointment. Choose a percentage or fixed amount. Whatever works best for your repair service.
Add amount
Add a percentage or fixed amount to the price of the appointment, in the simplest way possible for you as a repair professional.
Save costs, no extra payment devices
No need to fill in the amount again. Or sync, connect and pay for that extra device in your repair site. Simply use your phone to have customers pay for their service appointments on the spot.
Refunds
Choose if customers who've paid ahead will automatically be refunded when their appointment is cancelled.
Payments work out of the box
Payments are set up very easy. So you can get paid out of the gate.
Policy
Set up a clear policy that outlines your terms for bookings, cancellations, refunds, and any additional fees. Defining these guidelines helps manage customer expectations and reduces the risk of disputes.
Business
Your overview of service appointments
See exactly who will get what service appointment, and at what time the appointment is due.
Your opening hours
You decide when the repair site is open (or closed) for appointments.
Choose a time and date
Let your customers pick a time that suits them best, while you stay in control by deciding how strict or flexible your scheduling rules are.
Add your breaks
Plan when you want a fixed break. Looking for more flexibility? Turn on smart breaks.
Add 'Me time'
Got a personal appointment? With just a tap you can block time off. This way customers can't make an appointment.
Exceptions
Want to stay open on public holidays or take a well-deserved vacation? You’re in full control of the repair site’s hours.
Schedule deadline
Decide the exact cutoff time for when customers can schedule a service appointment, giving you full control over availability and scheduling.
Daily exports
Access your sales records by day—whether it’s historic data, today’s sales, or future bookings.
Capacity
Set up the number of customers you can have at the same time.
Sync to your calendar
Automatically sync (one way) your appointments to your personal calendar app.
Ahead of time
Set up your booking horizon, this let you define how far in the future customers are able to schedule service appointments.
Your duration
Some appointments don’t require your attention the whole time, so you can help another customer.
Notifications for you
When your customer makes an appointment, cancelation or change you will receive a notification.
Time suggestions
With Smart Suggestions, you can streamline your schedule by offering customers a curated selection of the best available times, making it easier for them to schedule. Alternatively, you can opt for Show All Slots, which highlights the most optimal time slots first but also allows customers to explore the full list of available options.
Coming soon, you’ll also have the option to restrict bookings to Top of the Hour times, giving you even more control over your schedule and helping you cluster appointments efficiently.
Exports
Export data from the repair site effortlessly on a monthly or yearly basis. Get detailed insights into all your appointments, including tax details, providing you with everything you need to stay informed and in control.
Auto pilot
Emails
Every appointment, cancellation, change and reminder is automatically sent to your customers. Emails are sent in your style so they feel familiar to your customers.
Appointment reminders
On the day of the appointment, your customer receives a reminder from you. It's send automatically and includes all the information of their service appointment.
Your month wrapped up
Every month we email you analytics of last months' appointments, cancelations, most popular service appointments and revenue. This way you know exactly how your repair site is doing.
Share your link
Add your link to your website and socials. A link in bio could boost the appointments of your repair site up to 40%.
Bookkeeping
Make your administration of the repair site run smooth.
Plus, a lot more
There's a lot more coming in Vev+ that will make doing business even easier. But we keep those under wraps for the moment.
Personalize emails
Create personalized emails for appointments to engage clients and strengthen your business.
Item suggestions
Creating the right mix of service appointments is essential to attract and retain customers—but it doesn’t have to be complicated. Our suggestions are here to guide you every step of the way. With personalized recommendations based on industry trends and your repair service, you can quickly set up a winning selection of offerings. Let us help you create the perfect lineup so you can focus on growing your repair service.
Overview
Calendar view
See all your repair service appointments in a calendar view.
Your overview of service appointments
See exactly who will get what service appointment, and at what time the appointment is due.
Your day at a glance
See exactly how much your repair service makes, what your customers schedule most and even learn how they made their appointment.
Today's customers
Your daily overview of customers. Showing you exactly who's you will see today, and an easy way to let you schedule again.
Delivery overview
See exactly where and at what time you need to deliver service appointments. Everything shown on an interactive map to make it crystal clear for you!
Notifications for you
When your customer makes an appointment, cancelation or change you will receive a notification.
Sync to your calendar
Automatically sync (one way) your appointments to your personal calendar app.
Your month wrapped up
Every month we email you analytics of last months' appointments, cancelations, most popular service appointments and revenue. This way you know exactly how your repair site is doing.
No-shows
Appointment reminders
On the day of the appointment, your customer receives a reminder from you. It's send automatically and includes all the information of their service appointment.
Policy
Set up a clear policy that outlines your terms for bookings, cancellations, refunds, and any additional fees. Defining these guidelines helps manage customer expectations and reduces the risk of disputes.
Change the time
Customers can change the time of their upcoming appointment as long as the cancelation deadline hasn't passed.
Add to Calendar
Customers can add the appointment to their calendar. This way they receive a notification before their service appointment. The address, travel time and link to their confirmation page can be found in the event details.
Add to wallet
After customers schedule service appointments, they get a pass for their digital wallet. When added they get a notification on their phone at the right time. The pass contains all the details like; date, time, location, total cost, payment details and link.
Emails
Every appointment, cancellation, change and reminder is automatically sent to your customers. Emails are sent in your style so they feel familiar to your customers.
Customer details
For repair professionals it's super handy to have all the details of customers at their finger tips. Allowing you to send a text, call or email whenever you need.
Cancelation deadline
Set a deadline for when customers can cancel for free, giving you more control over your schedule and protecting your time. When a cancellation is made, customers will automatically receive an email with a link to easily schedule their next service appointment with your repair service, ensuring a smooth and professional experience.
Customer history
See exactly what service appointment your customer scheduled before.
Customers
Fields
Add more specific customer information to run your repair service even better. For instance add their date of birth, Customer ID, pet name and more.
Get reviews from customers
Effortlessly collect reviews from your customers, which will soon appear directly on your page for everyone to see.
Customer list
See or find your most valuable customers. This lets you build relationships and get more appointments.
Edit customers
Edit customer details, merge and remove to keep your customer list up to date.
Customer details
For repair professionals it's super handy to have all the details of customers at their finger tips. Allowing you to send a text, call or email whenever you need.
Add notes
Add notes about your customers. These notes show up around the appointment, so you can pick up the conversation with your customer where you left off last time.
Today's customers
Your daily overview of customers. Showing you exactly who's you will see today, and an easy way to let you schedule again.
Schedule again
In just a tap your customers become regulars. Get the best date and time for the next appointment. No upcoming appointment? You and your customers are reminded to schedule a service appointment again.
It's your data
It's your data. The customer information is yours. Vev doesn't sell, resell, target or advertise with the data from your repair service. Of course not!
Customer history
See exactly what service appointment your customer scheduled before.
