Top 5 Heartland
alternatives [in 2024]

1. Heartland

Who it's for

Heartland is a powerful barista system is designed for coffee shops of all sizes. Whether you're a small local cafe or a large chain, this system can streamline your payment processing and overall operations.

Features overview

Includes comprehensive payment processing and management features like ACH and credit card processing, gift card management, and more.

These features are designed to make your day-to-day operations smoother and more efficient.

Pricing

• N/A

Website

contact.heartland.us

Pros

• Comprehensive feature set that covers all aspects of payment processing and management.
• Suitable for coffee shops of all sizes.

Cons

• Pricing information is not readily available.
• Some features may be too complex for smaller coffee shops.

2. Vev

Who is it for

Vev barista software suits small to medium-sized businesses. This multifunctional software solution simplifies key tasks such as scheduling and customer management, making it a valuable tool for owners looking to improve the way they provide their services and deal with administrative work.

It really helps with client relationships and in simplifying administrative tasks that would cost a lot with many traditional systems.

Features overview

Vev's booking system is flexible, designed to meet the needs of baristas. Vev's booking system is flexible, designed specifically for baristas needs. It is a complete CRM system that allows businesses to maintain comprehensive records of client preferences and histories, facilitating every interaction.

The platform provides automated reminders and notifications to keep your clients informed and engaged, reducing no-shows and ensuring smooth operations. Vev's built-in marketing suite makes it easy for baristas businesses to create and manage targeted marketing campaigns that reach new customers and boost engagement.

Vev's dashboards provide a clear view of cash flows, client data, and other critical business metrics in a user-friendly environment. The software also offers customized branding options.

Pricing

• Free version $0 Plus version $8.99 - First month free. Pro version for enterprises: get in touch for custom pricing

• $0-$8.99

Website

vev.co

Pros

• Automated schedule management: Saves time and reduces the risk of errors associated with manual scheduling.
• Increased efficiency: Allows for more streamlined operations and the ability to focus on other tasks.
• Improved client experience: Provides clients with a convenient and user-friendly booking process, enhancing satisfaction and potentially leading to repeat business.
• Built-in CRM: Helps maintain organized customer information, facilitating better communication and customer relationship management.

Cons

• Setup Time: May take time to set up and get started.
• Tech Reliance: Relies on technology to manage orders.
• Learning Required: Staff and customers may need time to learn how to use it.

3. Toast POS

Who is it for

Toast caters to baristas. Its all-in-one platform incorporates features like POS, Open View ordering, and many more.

Features overview

Toast POS offers a suite of features tailored for baristas's dynamic needs, ensuring efficient and organized operations. It includes a point-of-sale (POS) component, open view ordering, back-of-house (BOH) organization, and a kitchen display screen to replace paper processes and minimize errors. Supporting mobility and convenience, it enables mobile order and pay, allowing customers to place orders directly from their devices.

Specialized hardware like POS terminals, mobile order gadgets, kitchen displays, and printers integrate seamlessly with Toast's software suite. While cloud-based management is possible, Toast's dedicated hardware options maximize the system's capabilities, particularly in order-taking, processing, and overall management.

Pricing

• Starter kit $0 Point of Sale $69 Build your own: custom pricing

• $0 - $69

Website

pos.toasttab.com

Pros

• Loved by staff and management, facilitating smooth operations.
• Expansion options for businesses with multiple locations.
• Easy integration for management teams and staff.
• User-friendly interface simplifies food ordering process for customers.
• Straightforward steps on the app make ordering easy and convenient.

Cons

• Lack of customer support for setting up online ordering can be frustrating.
• Display screen functionality may not meet expectations.
• Complicated drop-down menu in the new online ordering system leads to guest confusion.

4. Bentobox

Who is it for

BentoBox serves baristas. It offers a comprehensive toolkit with a focus on modernizing the dining experience alongside digital and delivery services.

Features overview

BentoBox provides an end-to-end barista management system known for its intuitive backend and visually appealing user interface, simplifying website creation aligned with brand identity. While ease of use and design capabilities are strengths, limitations such as restricted source code access and a lack of plugin marketplace may hinder customization efforts.

BentoBox offers QR Code Order & Pay, dine-in ordering options, menu management, and integration with Clover POS, along with customer engagement features like loyalty programs.

Pricing

• Fully customizable, core setup is free and add-on go from $19 to $199

• $19 - $199

Website

getbento.com

Pros

• Logical backend.
• Easy to learn.
• Beautiful finished product.
• Responsive and helpful team.
• Represents brand well.
• Clean website.
• Valuable asset.
• Beautiful websites.
• Great customer service.

Cons

• Limited access to source code.
• Lack of marketplace for plug-ins.
• Limited functionality without visible options in visual editor.
• Poor customer service experience.
• Delayed product delivery.
• Issues with gift card sales and fraudulent charges.

5. Lightspeed

Who is it for

Lightspeed caters to baristas seeking an efficient solution blending operational flexibility, contactless payments, and personalized customer experiences. Its standout 24/7 support caters to businesses valuing immediate assistance.

Features overview

Lightspeed offers powerful tools for baristas, ensuring operational efficiency and customer satisfaction. It includes scan and pay capabilities for contactless transactions and QR code ordering, reflecting the demand for quick and secure transactions. Real-time transaction updates enable swift decision-making, while customization features cater to unique customer preferences. Tools for scheduling pickups and managing online orders enhance service flexibility. Integrated loyalty programs and split invoice options encourage repeat business and hassle-free payments. With menu management and a branded mobile app, cafes can offer a consistent and engaging customer experience. This comprehensive approach optimizes operations and boosts customer satisfaction and loyalty.

Pricing

• Starter $69/month Essential $189/month Premium $399/month

• $69 - $399

Website

lightspeedhq.com

Pros

• Excellent understanding and solution provided by tech support.
• Reliable performance.
• Easy setup without expensive equipment requirements.

Cons

• Limited options for payment processing.
• Unintuitive system for retail shops.
• Frustrating user experience.

6. Square POS

Who is it for

Square POS caters to baristas. Its flexibility makes it suitable for establishments operating both online and in physical locations.

Features overview

Square POS stands out as a multifaceted platform meeting diverse operational needs of baristas. Supporting a wide range of payment methods, including major credit cards and offline transactions, ensures uninterrupted service even in connectivity-limited scenarios. Its design facilitates quick transaction inputs, crucial for fast-paced environments, aiming to reduce customer wait times and enhance service efficiency. Other functionalities such as floor and kitchen management aim to facilitate workflow dynamics. An automatic tipping feature benefits the gratuity process. Square POS extends utility beyond the counter with a customizable ordering website, broadening reach for delivery and on-the-go services. Integration with social media and OpenTable.

Pricing

• Free $0 Plus $29/month Fully customizable with add-ons

• $0 - $29

Website

squareup.com/us/en/point-of-sale

Pros

• Free to start.
• No monthly fees in Basic Plan.
• Wide range of hardware to choose from.

Cons

• Account can freeze due to irregular activity.
• Not cost-effective for high-volume transactions.
• No phone support.